Your account will be locked when you input the password incorrectly 10 times. In order to unlock your account, please follow these steps: 

1.) Go to this link:

2.) Input your registered email address and press "Submit".

3.) You will receive the confirmation email from RedFox. Click the link in the email, and your account will be unlocked. 

Note: If you do not receive your confirmation email within 20 minutes, please check your spam folder, or request another confirmation email.